Privacy Policy

1. Who we are

Sworn (“Sworn”, “we”, “us”) operates the Sworn iOS application and this website. We are the data controller for the personal information described here. Contact us at contact@sworn.live.

2. What we collect

• Pledge information: the task you set, the amount you pledged, your deadline, the featured monthly charity recorded for the pledge, and the outcome. Users do not select or direct the charity.
• Proof media: the photo or video you capture in the app to evidence completion, plus the time it was captured.
• Reference codes and device identifier: a random code per submission and a random app-generated device identifier used to link your submissions to your device.
• Payment information: we never see or store your card number. Apple Pay provides an encrypted token to our payment processor, Stripe, and we store only Stripe’s payment reference and status.
• Dispute submissions: the reference code, email address and message you send through the dispute form on this site.
• Technical data: basic logs (IP address, timestamps, error reports) used for security and reliability.

3. Why we collect it

• To create, hold, release or collect your pledge (contract).
• To review proof and decide the outcome (contract).
• To handle disputes and refunds (contract and legal obligation).
• To detect fraud, duplicate or manipulated proof, and abuse (legitimate interests).
• To meet tax, accounting and anti-fraud obligations (legal).

4. Proof media in particular

Proof can only be captured live inside the app; we do not access your camera roll, photo library or location. Proof is uploaded to private encrypted storage that is not publicly accessible and cannot be browsed by anyone other than our authorised reviewers. It is used solely to decide your pledge and, where relevant, to resolve a dispute.

By submitting proof you agree that we store a copy of that photo or video on our servers and that our reviewers may view it. Alongside the file we store technical capture details supplied by your device — the time the photo or video was taken, its duration and size, your device model and operating system version, and how many times you retook it before submitting. We use those details only to check that proof is genuine and captured live, and to defend a dispute. Videos are limited to two minutes and are re-encoded to a smaller size before upload; the original stays on your phone.

Proof media is deleted 90 days after the pledge is decided, unless a dispute or legal claim is open, in which case it is kept until that is resolved. You can ask us to delete your proof earlier through the app's Delete my data option, once no hold is live.

5. Who we share it with

• Stripe — payment authorisation, capture, refunds.
• Apple — Apple Pay token handling on your device.
• Our hosting and database provider — encrypted storage of submissions and proof.
• Authorities — only where legally required.

We never sell your personal information and we never share proof media with advertisers or charities. Charities receive aggregate donations only.

6. Retention

• Proof media: 90 days after decision (longer if disputed).
• Pledge and payment records: 7 years, to meet accounting and tax rules.
• Dispute correspondence: 2 years after resolution.

7. Your rights

Depending on where you live, you may request access to, correction of, deletion of, or a copy of your personal information, and may object to or restrict certain processing. Email contact@sworn.live and we will respond within 30 days. We may need to keep financial records even after deletion of other data.

8. Security

Data is encrypted in transit and at rest. Access to proof media and submissions is restricted to named reviewers who must sign in, and every decision is recorded against the reviewer who made it.

9. Children

Sworn is not intended for anyone under 18, and we do not knowingly collect information from children.

10. Changes

If we make material changes we will update the date above and notify you in the app before the change takes effect.

11. Contact us

For any privacy question, access or deletion request, or complaint, email contact@sworn.live. This is also the address for general support and disputes.

If you attach photos to a dispute on our website (up to three), they are stored in private encrypted storage, seen only by our reviewers, used solely to reconsider that decision, and deleted on the same schedule as proof media.